Privacy Collection Notice

Care Avenue Pty Ltd

This Privacy Collection Notice describes how Care Avenue Pty Ltd (ABN: 72 657 838 894) (we, us or our) collect and handle your personal information when you visit our website, enquire about our services, or engage us to provide NDIS support services, whether for yourself or on behalf of your dependent.

We collect personal information from you (including your health information, disability-related information, and sensitive personal information) and/or from third parties, including healthcare providers, NDIS planners, family members, and our website analytics providers so that we can provide our NDIS support services to you, respond to your enquiry, assess your support needs, and for related purposes set out in our Privacy Policy, available at: https://careav.com.au/privacy-policy.

We may disclose this personal information to third parties, including the National Disability Insurance Agency (NDIA), the NDIS Quality and Safeguards Commission, healthcare providers, allied health professionals, support coordinators, plan managers, family members or carers (with consent), emergency services, government agencies as required by law, and other service providers involved in your care as otherwise set out in our Privacy Policy (linked above).

While we primarily store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia, including through cloud storage services that comply with Australian privacy requirements.

If you do not provide your personal information to us, it may affect our ability to provide our NDIS support services to you, develop appropriate support plans, ensure your safety and wellbeing, and comply with NDIS and regulatory requirements.

Please see our Privacy Policy (linked above) for more information about how we collect, store, use and disclose your personal information, including details about overseas disclosure, your rights to access and correct your information, how you can make a privacy-related complaint and our complaint-handling process.

If you have questions about our privacy practices, please contact our Privacy Officer by email at: [email protected] or phone: 1800 840 234.

By providing your personal information to us, you agree to the collection, use, storage and disclosure of that information as described in this privacy collection notice and our Privacy Policy.